Flexible terms and conditions apply to amendments or cancellations made up to 30 working days prior to the Congress. Cancellation charges will apply after this date.

Pan Pacific Melbourne: 

• Credit card details must be provided at the time of booking to guarantee your reservation.
• Bookings cancelled in their entirety 30 days prior and No Shows will be charged for all room nights cancelled (entire stay period will be charged)
• Early departures or shortened stays are treated as cancelled room nights. Cancellation penalties will apply for each night cancelled
• All cancellations and changes to your reservation must be made in writing to the Congress Managers at register.isbra2024@arinexgroup.com 

• Credit card details must be provided at the time of booking to guarantee your reservation.
• Full cancellation penalties apply for rooms cancelled 45 days prior to arrival date
• In the event of a “No Show” on the contracted date of arrival, full cancellation penalties apply to all nights of the stay
• All cancellations and changes to your reservation must be made in writing to the Congress Managers at register.isbra2024@arinexgroup.com 

Reduction of stay

Should you need to reduce your stay within 45 working days of the start of the Congress, cancellation charges may be incurred at the hotel’s discretion.

Non-arrival / no show

In the event of a non-arrival, you will be charged a cancellation fee equal to the entire accommodation stay.

Rates

The negotiated rates are valid up to 30 working days prior to the conference start date. After this, accommodation is subject to availability and rates are subject to an increase.

Rates may increase at any time without notice due to changes in government charges, taxes or levies.

As per standard hotel policies and procedures delegates will be required to provide credit card details upon check-in.  This is to cover any incidental charges incurred during your stay and all remaining unpaid room nights.

The hotel will place a hold on your credit card for an amount which covers all unpaid accommodation nights reserved plus a daily amount for incidental charges. Any money still held on your credit card by the hotel once you have settled your account and checked out will be released. If you will be settling your accommodation account and incidentals by cash you will still be asked to provide your credit card for guarantee at the time of check-in.

If you will be settling your accommodation account by cash you will be asked to pre pay for your accommodation in full when you check-in plus a cash deposit to cover incidentals that may be incurred during your stay. Should you not utilise any incidentals during your stay the cash deposit, for incidentals only, will be refunded to you by the hotel upon check-out.

Late Arrivals / No Shows

Please indicate when you register, or notify the Congress Managers in writing, if you will arrive at your hotel after 1800 hours.  Failure to do so may result in your room being treated as a no-show and being released.

Check in / check out times

Check-in time for most hotels is 1500 hours and check-out time is 1000 hours.  Should you wish to guarantee your check-in before 1500 hours, you will need to pre-book and pay for the previous night.  If you wish to guarantee a late check-out you will need to book for the next night.

These additional nights can be booked at the time of making your reservation. Alternatively, if you have already made your accommodation booking, you can request the additional nights by advising the Congress Managers in writing.